Shipping Policy

At PetPulsi, we are committed to delivering your pet accessories quickly and reliably. Below are the terms and conditions that constitute our Shipping Policy.

1. SHIPPING TERRITORY

• Domestic Shipping: We currently ship only to addresses within the United States.
• International Shipping: We do not offer international shipping at this time.

2. SHIPPING COSTS

We offer transparent, flat-rate shipping for all orders within the United States:

• Standard Shipping: $4.99 for all orders under $50.00.
• Free Shipping: Complimentary standard shipping on all orders of $50.00 or more.
• All prices and figures are listed in USD. There are no hidden fees.

3. HANDLING & TRANSIT TIMES

To ensure you receive your order as soon as possible, please note our timelines. All timeframes are measured in business days (Monday–Friday, excluding weekends and holidays).

• Order Cut-off Time: 5:00 PM (EST). Orders placed after this time will be processed the following business day.
• Handling Time: 1–3 business days.
• Transit Time: 3–5 business days.
• Total Estimated Delivery Time: 4–8 business days.

4. SHIPPING CARRIERS

We partner with major, reliable carriers to ensure your package arrives safely:

• Carriers: USPS, FedEx, and UPS.

5. ORDER TRACKING

• Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
• You can track your order status directly on our website through our Order Tracking page (powered by 17Track).

6. TAXES AND CUSTOMS

As we only ship within the United States, no international customs fees or import taxes apply to your order.

7. MISSING OR INCOMPLETE ORDERS

If your order arrives incomplete or if you believe items are missing, please contact our support team within 48 hours of delivery. We will verify the shipment details and resolve the issue by either shipping the missing items or issuing a refund.

8. ADDRESS MODIFICATIONS & DISCLAIMER

• Address Accuracy: Please ensure your shipping address is correct at checkout. We cannot modify the delivery address once the order is in transit.
• Return-to-Sender: PetPulsi is not responsible for orders that are undeliverable due to an incorrect address provided by the customer. If a package is returned to us for this reason, the customer may be responsible for additional shipping costs to resend the item.

CONTACT INFORMATION

For any questions regarding your shipment, please contact our support team:

• Email: support@petpulsi.com
• Address: 653 Chapel Ln, Campbell, OH 44405, United States
• Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Cancellation, Returns Refunds & Policy

At PetPulsi, we want you and your furry friends to be 100% happy with your purchase. If you are not entirely satisfied, we are here to help.

1. ORDER CANCELLATIONS

We understand that plans can change. If you need to cancel an order, please note the following:

• Cancellation Window: You may request to cancel an order within 24 hours of placing it.
• Eligibility: Cancellations are only possible for unfulfilled items (orders that have not yet been processed or dispatched).
• How to Cancel: Please email us immediately at support@petpulsi.com with the subject line "CANCELLATION REQUEST: [Order Number]".
• Refunds: If your cancellation request is approved within the 24-hour window, we will issue a full refund to your original payment method. Once an order has been fulfilled and moved to the shipping stage, it can no longer be cancelled and must follow our standard Return Policy below.

2. RETURN WINDOW

You have 30 days from the date you receive your item to request a return. To be eligible, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

3. RETURN PROCESS

We facilitate returns through our Automated Return Center. Please follow these steps:

1. Submit a Request: Access our Return Center Page (powered by 17Track).
2. Provide Details: Enter your Order Number and email address. For damaged, defective, or incorrect items, please upload clear photos and a brief description of the issue.
3. Approval: Our team will review your request within 24–48 hours. Once approved, we will email you detailed instructions on where to send your package.
4. Inspection: Upon receipt, we will inspect the returned product within 3 business days to ensure it meets our return criteria. Note: Items returned to us without a prior authorized return request will not be accepted.

4. RETURN SHIPPING COSTS & FEES

• Defective or Wrong Items: If the return is due to our error (e.g., you received an incorrect or defective item), PetPulsi will cover the return shipping costs.
• Change of Mind: For all other returns (e.g., you changed your mind or ordered the wrong size/color), the customer is responsible for return shipping costs.
• Restocking Fees: We do not charge any restocking fees.

5. DAMAGES, ISSUES & LOST ORDERS

• Damaged/Defective Items: Please inspect your order upon reception. Contact us immediately at support@petpulsi.com if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.
• Order Never Arrived: If your tracking information shows as "Delivered" but you have not received your package, please contact us within 7 days of the expected delivery date. We will open an investigation with the carrier. If the package is confirmed lost in transit, we will issue a full refund or send a replacement at our expense.

6. EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. REFUNDS

Once we receive and inspect your return, we will notify you of the approval status.

• Refund Method: If approved, your refund will be automatically processed back to your original payment method.
• Processing Time: Please allow 5–7 business days for the funds to appear in your account, depending on your bank or credit card company’s processing times.

8. NON-RETURNABLE ITEMS

For health and hygiene reasons, the following products cannot be returned if the packaging has been opened:

• Used Pet Brushes.
• Pet Feeding Mats that show signs of use.
• Personalized or custom products.

9. RETURN ADDRESS

All authorized returns should be sent to: PetPulsi 653 Chapel Ln, Campbell, OH 44405, United States.

10. CONTACT US

If you have any questions regarding your return, please reach out to our support team:

• Email: support@petpulsi.com
• Address: 653 Chapel Ln, Campbell, OH 44405, United States
• Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST).