Shipping policy

At PetPulsi, we are committed to delivering your pet accessories quickly and reliably. Below are the terms and conditions that constitute our Shipping Policy.

1. SHIPPING TERRITORY

  • Domestic Shipping: We currently ship only to addresses within the United States.
  • International Shipping: We do not offer international shipping at this time.

2. SHIPPING COSTS

We offer transparent, flat-rate shipping for all orders within the United States:

  • Standard Shipping: $4.99 for all orders under $50.00.
  • Free Shipping: Complimentary standard shipping on all orders of $50.00 or more.
  • All prices and figures are listed in USD. There are no hidden fees.

3. HANDLING & TRANSIT TIMES

To ensure you receive your order as soon as possible, please note our timelines. All timeframes are measured in business days (Monday–Friday, excluding weekends and holidays).

  • Order Cut-off Time: 5:00 PM (EST). Orders placed after this time will be processed the following business day.
  • Handling Time: 1–3 business days.
  • Transit Time: 3–5 business days.
  • Total Estimated Delivery Time: 4–8 business days.

4. SHIPPING CARRIERS

We partner with major, reliable carriers to ensure your package arrives safely:

  • Carriers: USPS, FedEx, and UPS.

5. ORDER TRACKING

  • Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
  • You can track your order status directly on our website through our Order Tracking page (powered by 17Track).

6. TAXES AND CUSTOMS

As we only ship within the United States, no international customs fees or import taxes apply to your order.

7. MISSING OR INCOMPLETE ORDERS

If your order arrives incomplete or if you believe items are missing, please contact our support team within 48 hours of delivery. We will verify the shipment details and resolve the issue by either shipping the missing items or issuing a refund.

8. ADDRESS MODIFICATIONS & DISCLAIMER

  • Address Accuracy: Please ensure your shipping address is correct at checkout. We cannot modify the delivery address once the order is in transit.
  • Return-to-Sender: PetPulsi is not responsible for orders that are undeliverable due to an incorrect address provided by the customer. If a package is returned to us for this reason, the customer may be responsible for additional shipping costs to resend the item.

CONTACT INFORMATION

For any questions regarding your shipment, please contact our support team:

  • Email: support@petpulsi.com
  • Address: 653 Chapel Ln, Campbell, OH 44405, United States
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)