At PetPulsi, we want you and your furry friends to be 100% happy with your purchase. If you are not entirely satisfied, we are here to help.

1. ORDER CANCELLATIONS

We understand that plans can change. If you need to cancel an order, please note the following:

• Cancellation Window: You may request to cancel an order within 24 hours of placing it.
• Eligibility: Cancellations are only possible for unfulfilled items (orders that have not yet been processed or dispatched).
• How to Cancel: Please email us immediately at support@petpulsi.com with the subject line "CANCELLATION REQUEST: [Order Number]".
• Refunds: If your cancellation request is approved within the 24-hour window, we will issue a full refund to your original payment method. Once an order has been fulfilled and moved to the shipping stage, it can no longer be cancelled and must follow our standard Return Policy below.

2. RETURN WINDOW

You have 30 days from the date you receive your item to request a return. To be eligible, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

3. RETURN PROCESS

To initiate a return, please follow these steps:

1. Contact our customer service at support@petpulsi.com with your order number and the reason for the return.
2. If your return is accepted, we will send you instructions on how and where to send your package.
3. Return Shipping Address: Items must be mailed back to our official business address: 653 Chapel Ln, Campbell, OH 44405, United States.

Note: Items sent back to us without first requesting a return will not be accepted.

4. RETURN SHIPPING COSTS & FEES

• Defective or Wrong Items: If the return is due to our error (e.g., you received an incorrect or defective item), PetPulsi will cover the return shipping costs.
• Change of Mind: For all other returns (e.g., you changed your mind or ordered the wrong size/color), the customer is responsible for return shipping costs.
• Restocking Fees: We do not charge any restocking fees.

5. DAMAGES, ISSUES & LOST ORDERS

• Damaged/Defective Items: Please inspect your order upon reception. Contact us immediately at support@petpulsi.com if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.
• Order Never Arrived: If your tracking information shows as "Delivered" but you have not received your package, please contact us within 7 days of the expected delivery date. We will open an investigation with the carrier. If the package is confirmed lost in transit, we will issue a full refund or send a replacement at our expense.

6. EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. REFUNDS

Once we receive and inspect your return, we will notify you of the approval status.

• Refund Method: If approved, your refund will be automatically processed back to your original payment method.
• Processing Time: Please allow 5–7 business days for the funds to appear in your account, depending on your bank or credit card company’s processing times.

8. NON-RETURNABLE ITEMS

For health and hygiene reasons, the following products cannot be returned if the packaging has been opened:

• Used Pet Brushes.
• Pet Feeding Mats that show signs of use.
• Personalized or custom products.

9. RETURN ADDRESS

All authorized returns should be sent to: PetPulsi 653 Chapel Ln, Campbell, OH 44405, United States.

10. CONTACT US

If you have any questions regarding your return, please reach out to our support team:

• Email: support@petpulsi.com
• Address: 653 Chapel Ln, Campbell, OH 44405, United States
• Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST).