At PetPulsi, we strive to provide a secure and seamless shopping experience. We accept a variety of payment methods to ensure convenience for our customers. All transactions are processed in USD.

1. Accepted Payment Methods

Through our secure payment gateway powered by Stripe and Shopbase, we currently accept the following forms of payment:

• Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, and JCB.

• Digital Wallets: Apple Pay, Google Pay, and Meta Pay.

• Accelerated Checkout: Shop Pay for fast and secure checkout.

Please note: We do not accept personal checks, money orders, wire transfers, or cash on delivery (COD).

2. Payment Security

Your security is our top priority. We utilize industry-standard encryption and robust security protocols to protect your personal and financial information:

• SSL Encryption: Our website is secured with a Secure Sockets Layer (SSL) certificate, ensuring that all data transmitted between your browser and our servers remains private, encrypted, and secure.

• PCI Compliance: PetPulsi operates on the Shopbase platform with payment processing backed by Stripe, which adheres to the highest level of security standards (PCI DSS Level 1 compliant). This guarantees that your sensitive payment data is handled with strict security measures.

3. Billing Information

Your credit card or preferred payment method will be charged immediately upon the successful placement of your order. To prevent any processing delays, please ensure that your billing address matches the exact information on file with your financial institution.

4. Sales Tax

Sales tax is calculated and applied to orders automatically during the checkout process, based on the shipping address and in compliance with applicable state and local laws.

5. Payment Errors and Declined Transactions

If you encounter any issues or errors during checkout, please verify that your card details, expiration date, CVV, and billing address have been entered correctly. If a transaction is declined, we recommend contacting your bank or card issuer for assistance, or attempting your purchase using an alternative payment method.

6. Contact Us

If you have any questions, concerns, or need assistance regarding our payment policies, please feel free to reach out to our support team:

• Email: support@petpulsi.com

• Address: 653 Chapel Ln, Campbell, OH 44405, United States

• Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST).