Privacy Policy

This Privacy Policy describes how PetPulsi.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

1. COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

  • Device Information: Collected automatically via cookies, log files, and web beacons (e.g., IP address, time zone, browser version).
  • Order Information: Collected when you make a purchase (e.g., name, billing address, shipping address, payment information, email address, and phone number).
  • Customer Support Information: Collected when you contact us for assistance.

2. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to provide our services to you, which includes:

  • Offering products for sale and processing payments.
  • Shipping and fulfillment of your orders.
  • Keeping you informed of new products, services, and offers (with your consent).
  • Order Tracking: Sharing necessary data with 17Track to provide real-time updates on your delivery.

3. SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store.
  • We use 17Track to manage order tracking and return requests.
  • We may share your Personal Information to comply with applicable laws and regulations or to protect our rights.

4. BEHAVIORAL ADVERTISING & GOOGLE SERVICES

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

  • We use Google Analytics to help us understand how our customers use the Site.
  • We comply with Google Merchant Center policies by ensuring that your personal data is handled securely and only used for legitimate business purposes.

5. YOUR RIGHTS (CCPA/GDPR)

If you are a resident of certain states (like California) or regions, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at support@petpulsi.com.

6. COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. You can control and manage cookies through your browser settings.

7. DATA RETENTION

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

8. CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

9. CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

  • Email: support@petpulsi.com.
  • Address: 653 Chapel Ln, Campbell, OH 44405, United States.
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST).